pak365 Privacy Policy

1 Definitions

In this Privacy Policy, the following terms carry the meanings set out below:

• "pak365", "we", "us", "our" — the pak365 online gaming platform, accessible at pak365.lat, operated under an international gaming licence.
• "Personal Data" — any information relating to an identified or identifiable natural person, including name, email address, date of birth, payment details, device identifiers, and IP address.
• "Player", "you", "your" — any individual who accesses, registers with, or otherwise uses the pak365 platform.
• "Account" — the registered player account created in your name on pak365.lat through which you access all gaming services.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, and deletion.
• "Controller" — the entity that determines the purposes and means of processing Personal Data. For the purposes of this Policy, pak365 is the Controller of all Personal Data collected through the Platform.
• "Third-Party Processor" — an external organisation engaged by pak365 to process Personal Data on pak365's behalf under a binding data processing agreement.
• "KYC" — Know Your Customer procedures, including identity verification and document collection, undertaken to satisfy pak365's licensing and anti-money-laundering obligations.

2 Who We Are

pak365 is an international online casino and sports betting platform serving registered players primarily in Pakistan. The Platform is accessible at pak365.lat and offers cricket betting, live dealer casino games, slot titles, esports betting markets, and fishing games. pak365 accepts deposits and processes withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and supported cryptocurrency channels — all accounts maintained in Pakistani Rupees (PKR).

As the operator of the Platform, pak365 is the data Controller responsible for the Personal Data of registered players and website visitors. Questions about how pak365 handles your Personal Data may be directed to our support team at any time — contact details are provided in Section 15 of this Policy.

3 Personal Data We Collect

pak365 collects Personal Data from you in the following categories and through the following means:

When you create a pak365 Account, we collect: full legal name, date of birth, email address, mobile phone number, residential address, and chosen username. This information is required to create and operate your Account and to comply with our KYC obligations.

To meet the requirements of pak365's international gaming licence and applicable anti-money-laundering regulations, we collect copies of government-issued identity documents (such as a National Identity Card or passport), proof of residential address (such as a recent utility bill or bank statement), and payment method ownership documentation where required.

We collect information about your payment transactions on pak365, including deposit amounts, withdrawal requests, payment method identifiers (masked card numbers, JazzCash or EasyPaisa account references), transaction timestamps, and transaction outcomes. We do not store full payment card numbers on our servers.

We collect records of your gaming activity on pak365, including bets placed, game sessions, win and loss outcomes, bonus claims, wager history, and gaming preferences. This data is used to operate your Account, resolve disputes, detect suspicious activity, and fulfil responsible gaming obligations.

When you access pak365, we automatically collect: IP address, device type and operating system, browser type and version, session timestamps, pages visited, and referring URL. This data is used for security monitoring, fraud prevention, and platform optimisation.

We retain records of communications between you and pak365 Customer Support — including live chat transcripts, email correspondence, and any documentation submitted in relation to a support request or complaint.

You may provide additional information voluntarily — for example, when completing a responsible gaming self-assessment, participating in a survey, or submitting feedback about the Platform. Such data is used only for the purposes stated at the point of collection.

4 How We Use Your Personal Data

pak365 uses the Personal Data it collects for the following specific purposes:

5 Legal Basis for Processing

pak365 processes your Personal Data on the following legal grounds:

• Contractual Necessity: Processing required to enter into or perform the contract between you and pak365— specifically, the account agreement you accept when registering on the Platform. Without this processing, pak365 cannot provide its gaming services to you.
• Legal Obligation: Processing required to comply with pak365's international gaming licence conditions, anti-money-laundering regulations, KYC obligations, and any other applicable legal requirements.
• Legitimate Interests: Processing necessary for pak365's legitimate business interests — including fraud prevention, platform security, abuse detection, and service improvement — provided such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — including consent to receive marketing communications from pak365. You may withdraw consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

6 Sharing Your Personal Data

pak365 does not sell, rent, or trade your Personal Data. We share your information only in the following circumstances and with the following categories of recipient:

pak365 engages trusted third-party service providers to assist in delivering the Platform — including payment processors (JazzCash, EasyPaisa, and banking partners), game software providers (Pragmatic Play, PG Soft, Evolution Gaming, and others), identity verification services, fraud detection providers, and cloud infrastructure partners. These providers act as data processors and are contractually bound to process your data only on pak365's instructions and to maintain appropriate security standards.

pak365 may disclose your Personal Data to competent regulatory authorities, law enforcement agencies, courts, or governmental bodies where required to do so by law, by court order, or by the requirements of pak365's gaming licence. Such disclosures may include reporting under anti-money-laundering obligations.

In the event of a merger, acquisition, restructuring, or sale of all or part of pak365's business, your Personal Data may be transferred to the relevant successor entity as part of the transaction. Players will be notified in advance of any such transfer where reasonably practicable.

7 Cookies & Tracking Technologies

pak365 uses cookies and similar tracking technologies on the Platform to ensure proper functionality, improve user experience, and analyse platform usage. The following categories of cookies may be used:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your pak365 Account. These cookies cannot be disabled without affecting Platform functionality.
• Functional Cookies: Store your preferences — such as language settings, display options, and game history — to provide a personalised experience on pak365.
• Analytics Cookies: Collect aggregated, anonymised data about how players interact with the Platform, which pages are visited most frequently, and how players navigate between sections. This data helps pak365 improve the Platform experience.
• Security Cookies: Assist in fraud detection, bot identification, and unusual session monitoring to protect the integrity of the pak365 Platform and your Account.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the pak365 Platform, including the ability to maintain your logged-in session. Strictly necessary cookies cannot be disabled through browser settings without preventing normal Platform use.

8 Data Retention

pak365 retains your Personal Data for the minimum period necessary to fulfil the purposes for which it was collected, comply with our legal and licensing obligations, and resolve any outstanding disputes or claims. The following general retention periods apply:

• Account and Registration Data: Retained for the duration of your active Account plus a minimum of 5 years following account closure, in compliance with anti-money-laundering record-keeping requirements.
• KYC Documentation: Retained for a minimum of 5 years following account closure or the last transaction, as required by applicable financial regulations.
• Financial Transaction Records: Retained for a minimum of 5 years following the date of each transaction.
• Gaming Activity Records: Retained for the duration of your Account and for a minimum of 3 years following account closure.
• Customer Support Communications: Retained for 3 years from the date of the communication, unless the matter involves an unresolved dispute in which case records are retained until the dispute is fully resolved.
• Technical and Device Data: Retained for 12 months from collection, after which it is anonymised or deleted.
• Marketing Consent Records: Retained for the duration of your consent plus 3 years following withdrawal, for audit purposes.

Following the expiry of applicable retention periods, Personal Data is securely deleted or anonymised such that it can no longer be associated with you as an individual.

9 Security Measures

pak365 implements appropriate technical and organisational security measures designed to protect your Personal Data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pak365 servers;
• Hashed storage of Account passwords — pak365 does not store passwords in readable form and staff cannot view your password;
• Two-factor authentication (2FA) available to all players and recommended for Account security;
• Role-based access controls limiting staff access to Personal Data to those with a documented operational need;
• Automated monitoring systems that detect unusual login patterns, suspicious transaction activity, and potential security threats in real time;
• Regular internal security reviews and periodic third-party security assessments of Platform infrastructure;
• Encrypted storage of sensitive data at rest, including KYC documents and financial records.

While pak365 takes all reasonable steps to protect your Personal Data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account login credentials and for using the Platform on secure, private devices and network connections.

10 International Data Transfers

pak365 operates as an international gaming platform and some of its third-party service providers — including game software providers, payment processors, and cloud infrastructure partners — may be located in jurisdictions outside Pakistan. As a result, your Personal Data may be transferred to and processed in countries other than Pakistan.

Where Personal Data is transferred internationally, pak365 ensures that appropriate safeguards are in place to protect your data to a standard consistent with this Privacy Policy. These safeguards include contractual obligations imposed on recipient third parties, requiring them to maintain data protection standards equivalent to those pak365 applies.

By using the pak365 Platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your Personal Data to countries outside Pakistan where such transfers are necessary to provide the services described in this Policy.

11 Your Data Rights

pak365 respects your rights in relation to your Personal Data. The following rights are available to pak365 players in relation to the Personal Data held about them:

To exercise any of the rights listed above, please contact pak365 Customer Support through the live chat function on your Account dashboard or by email at [email protected]. pak365 will respond to data rights requests within 30 days of receipt. Where a request is complex or numerous, pak365 may extend this period by a further 30 days, providing notification of the extension to you within the initial 30-day period.

pak365 may need to verify your identity before processing a data rights request. This is to ensure that Personal Data is not disclosed to or modified by an unauthorised party.

12 Children & Minors

The pak365 Platform is strictly for adults aged 21 and over. pak365 does not knowingly collect Personal Data from any individual under the age of 21 and does not permit access to the Platform by minors. Age verification is conducted during Account registration to enforce this requirement.

If pak365 becomes aware that Personal Data has been collected from an individual who was under 21 years of age at the time of collection, pak365 will immediately suspend the associated Account, delete the relevant Personal Data, void all gaming transactions associated with the Account, and take such further action as may be required under applicable law and pak365's licensing obligations.

13 Third-Party Services

The pak365 Platform may reference or integrate third-party services — including game providers, payment processors, and analytics tools. These third parties operate independently and have their own privacy policies governing the collection and use of any Personal Data accessed through their services. pak365 is not responsible for the privacy practices of third-party providers.

pak365 carefully selects third-party partners and requires all processors to enter into binding data processing agreements that impose obligations consistent with this Privacy Policy. However, once data is processed by a third-party system, its handling is governed by that party's policies and agreements.

pak365's platform does not embed social media widgets, third-party advertising networks, or analytics tools from organisations whose primary business is the sale or commercial exploitation of personal data. Our analytics capabilities are limited to what is necessary to operate and improve the Platform.

14 Updates to This Policy

pak365 may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or platform services. Where changes are material, pak365 will notify registered players by email using the address on record for the Account and will publish the updated Policy on this page with a revised Effective Date and version number.

Non-material updates — such as corrections of typographical errors, clarifications that do not change the substantive meaning of any provision, or updates to contact information — may be made without player notification but will be reflected in the updated Effective Date at the top of this document.

Your continued use of the pak365 Platform following notification of any material change to this Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not agree to the updated Policy, you should stop using the Platform and close your Account.

15 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or to the Personal Data pak365 holds about you, please contact our Customer Support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week through the chat function in your pak365 Account dashboard. This is the fastest way to reach our team for privacy-related queries.
• Email: [email protected] — for formal data rights requests or detailed privacy enquiries. Please include your registered username in all correspondence to allow prompt identification of your Account.

pak365 takes all privacy queries and data rights requests seriously. Our support team will acknowledge your enquiry promptly and ensure it is directed to the appropriate internal team for resolution within the timescales set out in this Policy.

You may also review the related legal documents that together govern your use of the pak365 Platform: our Terms & Conditions and our Responsible Gaming policy.